# 0 Preparation and involvement

<div id="bkmrk-making-sure-the-scop">Making sure the scope of preparing for the AEO application is clear and all relevant stakeholder are identified. All Forms of the "Self assessment questionnaire (SAQ) application AEO" are construed in a manner aimed at easily obtaining information from the relevant stakeholder in a format identical to that provided by Customs, allowing for easy copy paste.</div><div id="bkmrk-">  
</div><div id="bkmrk-please-note%2C-it-is-r">**Please note, it is recommended that you read the** [**European Commission’s Authorised Economic Operator Guidelines (TAXUD/B2/047/2011-REV6)**](https://taxation-customs.ec.europa.eu/system/files/2017-03/aeo_guidelines_en.pdf "https://taxation-customs.ec.europa.eu/system/files/2017-03/aeo_guidelines_en.pdf") **before applying for AEO This is available via the European Commission’s Europa website.**</div><div id="bkmrk--1">  
</div><div id="bkmrk-0---which-department"><v-flex><div>0 - Which departments including management, have you involved in the process to prepare your company for the AEO application? Have you involved customs or third parties in the process (consultants etc.)?</div><div><div>  
</div><div>**Management Team**</div><div><table class="e-rte-table" style="width: 100%; min-width: 0px;"><tbody><tr><td class="" style="width: 50%;">General manager  
</td><td class="" style="width: 50%;">Christiaan van Nielen  
</td></tr><tr><td class="" style="width: 50%;">Operations (OPS) manager  
</td><td class="" style="width: 50%;">Milton Lobman</td></tr><tr><td class="" style="width: 50%;">Customs Compliance manager  
</td><td class="" style="width: 50%;">Nazra Enait  
</td></tr><tr><td class="" style="width: 50%;">Customer Services and Customs (CSC) manager  
</td><td class="" style="width: 50%;">Edwin Ebrahimi</td></tr><tr><td class="" style="width: 50%;">Finance controller  
</td><td class="" style="width: 50%;">Yvo Geelen  
</td></tr><tr><td class="" style="width: 50%;">IT manager  
</td><td class="" style="width: 50%;">Lourens van Aardt  
</td></tr><tr><td class="" style="width: 50%;">HR manager   
</td><td class="" style="width: 50%;">Marijn van Oudenhoven  
</td></tr><tr><td class="" style="width: 50%;">Project establishment manager  
</td><td class="" style="width: 50%;">John Ravenscroft  
</td></tr></tbody></table>

<div>  
</div></div><div>**CSC team**</div><div>- <div>CSC Representatives</div>

</div><div>  
</div><div>**OPS team**- <div>OPS subject matter expert</div>

</div><div>  
</div><div>**IT Team**- <div>IT advisor.</div>

</div><div>  
</div><div>**Customs external advisory**- <div>EY</div>
- <div>Customs matter expert (Sway-it B.V.)</div>

<div>  
</div></div></div></v-flex></div><div id="bkmrk-aeo-project-managern">**AEO Project manager**<v-flex><div>  
</div><div>Name and details</div><div>Name: Nazra Enait</div><div>Function: Customs compliance manager</div></v-flex></div><div id="bkmrk--2">  
</div><div id="bkmrk-aeo---compliance">**AEO - Compliance**</div><div id="bkmrk-project-team">**Project team**</div><div id="bkmrk--3">  
</div><div id="bkmrk-compliance-manager">**Compliance manager**</div><div id="bkmrk-q---name-and-details"><v-flex><div>Q - Name and details</div><div>Name: Nazra Enait</div><div>Function: Customs compliance manager</div></v-flex></div><div id="bkmrk-q---1.1-general-comp"><v-flex><div>  
</div><div>Q - 1.1 General company information (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-02](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-02 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-02")  
</div></v-flex></div><div id="bkmrk-q---1.2-volume-of-bu"><v-flex><div>  
</div><div>Q - 1.2 Volume of business (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-03](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-03 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-03")  
</div></v-flex></div><div id="bkmrk-q---1.3-information-"><v-flex><div>  
</div><div>Q - 1.3 Information and Statistics on customs matters (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-04](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-04 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-04")  
</div></v-flex></div><div id="bkmrk-q---2-compliance-rec"><v-flex><div>  
</div><div>Q - 2 Compliance record (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-05](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-05 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-05")  
</div></v-flex></div><div id="bkmrk-q---3.1-audit-trail-"><v-flex><div>  
</div><div>Q - 3.1 Audit trail (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-06](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-06 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-06")  
</div></v-flex></div><div id="bkmrk-q---3.2-accounting-a"><v-flex><div>  
</div><div>Q - 3.2 Accounting and logistical system (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-07](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-07 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-07")  
</div></v-flex></div><div id="bkmrk-q---3.3-internal-con"><v-flex><div>  
</div><div>Q - 3.3 Internal control system (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-08](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-08 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-08")  
</div></v-flex></div><div id="bkmrk-q---3.4-flow-of-good"><v-flex><div>  
</div><div>Q - 3.4 Flow of goods (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-09](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-09 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-09")  
</div></v-flex></div><div id="bkmrk-q---3.5-customs-rout"><v-flex><div>  
</div><div>Q - 3.5 Customs routines (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-10](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-10 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-10")  
</div></v-flex></div><div id="bkmrk-q---5.1-practical-st"><v-flex><div>  
</div><div>Q - 5.1 Practical standards of competence (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-15](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-15 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-15")  
</div></v-flex></div><div id="bkmrk-q---5.2-professional"><v-flex><div>  
</div><div>Q - 5.2 Professional qualifications (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-16](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-16 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-16")  
</div></v-flex></div><div id="bkmrk--4">  
</div><div id="bkmrk-it-managerq---name-a">**IT manager**<v-flex><div>Q - Name and contact details</div><div>Lourens van Aardt</div><div>  
</div><div>Lourens.vanAardt@impalaterminals.com  
</div></v-flex></div><div id="bkmrk-q---3.6-procedures-f"><v-flex><div>  
</div><div>Q - 3.6 Procedures for back-up, recovery and fall back and archiving (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-11](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-11 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-11")  
</div></v-flex></div><div id="bkmrk-q---3.7-protection-o"><v-flex><div>  
</div><div>Q - 3.7 Protection of computer systems (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-12](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-12 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-12")  
</div></v-flex></div><div id="bkmrk-q---3.8-documentatio"><v-flex><div>  
</div><div>Q - 3.8 Documentation security (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-13](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-13 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-13")  
</div></v-flex></div><div id="bkmrk--5">  
</div><div id="bkmrk-finance-manager">**Finance manager**</div><div id="bkmrk-q---name-and-details-1"><v-flex><div>Q - Name and details</div><div>Yvo Geelen</div><div>  
</div><div>Yvo.Geelen@impalaterminals.com  
</div></v-flex></div><div id="bkmrk-q---4-financial-solv"><v-flex><div>  
</div><div>Q - 4 Financial Solvency (consider entering URL of the respective Form Instance to keep an overview)</div><div>[https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-14](https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-14 "https://www.bzctrl.com/impala/#/todo/IMP-NLD-ITR-AEO-14")</div></v-flex></div>